Safety
& Policies
What We
Are Doing
to Keep You and
Our Team Safe
Masks are optional for all patients in clinical and administrative spaces but staff will remain wearing masks for everyone’s safety.
Plexiglass barriers between operatories.
Hand sanitizer is positioned throughout the clinic.
Staff is screened daily for symptoms of COVID-19 and do not enter the clinic if they have signs of illness.
Staff follows strict hand-washing protocols before and after each patient appointment.
Enhanced disinfection procedures of all surfaces in the treatment rooms between each patient.
Treatment rooms are equipped with new medical-grade air purification systems with HEPA filtration and UV.
Enhanced daily and nightly disinfection procedures of equipment and office fixtures like computers, keyboards, telephones, tablets, chairs, doorknobs, and buttons.
Adhering to protocols to reduce aerosols during all dental procedures including mouth rinse before each treatment.
What We
ask of You
to Keep You and
Our Team Safe
Fill out our COVID-19 screening questionnaire 72-24 hrs before your appointment (this is a requirement by the Dental College)
If you are experiencing signs and/or symptoms of illness prior to an appointment please call the office
Our
Policies
Cancellation Policy/Confirmation of Appointments:
We request that you please provide us with 48 business hour’s notice to change or cancel your appointment. This allows us to accommodate other patients who are hoping to be seen.
Cancellations/no shows within 48 hours will be subject to a potential cancellation fee.
We also require confirmation/covid form filled out before your appointment. Confirmation can be done through text, email, phone- please let us know what your contact preference is.
Payment/Fee Policy
Our clinic practices balance billing and we price according to BCDA suggested fee guide. Balance billing means that patients are responsible to pay the balance of the treatment fee for the uninsured amount. In order to ensure you understand your personal cost for your visit, please ask us or call your insurance to confirm your coverage. Insurance policies vary greatly in coverage and we are only able to provide you with an estimate of their coverage.
Treatment payment is required in full after each visit, unless written financial arrangements are made in advance of your treatment. For major treatment (crowns, bridges, implants etc.) we require a 50% deposit at your first appointment for this treatment. If you have any questions regarding our payment policy, please contact our team.